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Recognition

We are extremely proud of our excellence and quality of service, reflected in the recognition we receive from our guests as well as important national and international partners.

  • Awarded by TripAdvisor to the best hotels in Spain.

    Travellers’ Choice Hotels

    2021 - 2020 - 2019, 2015, 2013 - 2011

  • Top 100 TUI Hotel Worldwide

    TUI

    2021

  • Tourism quality commitment awards

    SICTED

    2021-2020

  • The world’s most exclusive spa & wellness resort awarded by Scholl Media Group

    Reader’s Travel Award

    2021 - 2014

  • FIT Quality Certificate

    Ayurveda & Yoga

    2021-2017 - 2015

  • Distinction of Commitment to Tourism Quality

    SICTED

  • Traveller Review Awards

    Booking

    2020

  • The number 1 hotel of the top 100 international environmentally aware hotels.

    TUI Umwelt Champion

    2020 - 2019 - 2013, 2011 - 2004

  • Awarded by TUI

    TUI Top Quality

    2020 - 2019 - 2017

  • Awarded to the 100 best hotels by the clients of the largest tour operator in the world.

    TUI Holly

    2020 - 2019-2012, 2010 - 2008, 2006 - 1998

  • Awarded by Condé Nast for the Best Hotel with Spa category.

    Condé Nast Johansens

    2020 - 2019 - 2017 - 2015

  • Top Hotel Partner - Awarded

    Schauinsland Reisen

    2020 - 2017 - 2014

  • Customer Excellence Award

    British Airways Holiday

    2019 - 2017

  • HolidayCheck Awards

    HolidayCheck

    2019 - 2008

  • Awarded by Jet2Holidays.

    Jet2Holidays

    2019-2014

  • Luxury Spa Hotel

    World Luxury Hotel Awards

    2018 - 2014

  • Gold Sustainability in Tourism

    Travelife

    2018-2010

Certifications

  • EMAS III

    Registered since 11/04/2005 and valid until 18/01/2020.

    Verified by TÜV Rheinland and approved by the Canary Islands Government for environmental management and audits.

  • ISO 14001:2004

    Registered in 2004 and validated for 13/07/2017 to 11/09/2018.

    Verified by TÜV Rheinland. Certified Eco-tested establishment, for applying an Environmental Management System for Hotel and Catering activities.

  • ISO 9001:2008

    Registered in 2012 and validated for 28/02/2015 to 27/02/2018.

    Verified by TÜV Rheinland. Certified Eco-tested establishment, for applying an Environmental Management System for Hotel and Catering activities.

  • Biospher Hotel

    Registered in 2015 and validated until 08/2018

    Verified by ITR in recognition of the environmental quality of the management and services offered.