Legal Notice

This legal notice regulates the use of this website that INSERHOTEL, S.L. makes available to the user. The use of the website implies full acceptance by the user of all terms and warnings in force at each time the user accesses it.


In order to comply with the Law 34/2002, of July 11th, on Spanish Services of the Information Society and Electronic Commerce (LSSICE), the general information of the website is detailed below to which article 10 of the LSSICE refers to:

General identification data:
InserHotel S.L., B-38396933,
Av. Richard J. Yeoward nºl -38400 Puerto de la Cruz. S/C de Tenerife, Spain Telf: (+34) 922381400 Fax: (+34) 922381504
Registration data in the Commercial Registry:
Commercial Registry of S/C de Tenerife TF 11131
Volume 1236
Page 91
Services provided:
Tourist complex development and management


In order to make and guarantee your reservation, your credit card information and the expiration date of the credit card are essential. The amount of your entire stay must be paid the day of your arrival at the Hotel reception.

Our cancellation policy is following:
1. If the reservation is cancelled before 24 hours prior to arrival there will be no charge.
2. If the reservation is cancelled within 24 hours or in the case of no-show. There will be a one-night charge to your card.


The general conditions of use of the website are the following:
a) INSERHOTEL, S.L reserves its right to modify at any time the contents of this website and the general conditions that regulate its use. Also, INSERHOTEL, S.L. reserves its right to suspend, interrupt or stop operating the website at any time.

b) INSERHOTEL, S.L agrees, through this means, not to perform misleading advertisement. Formal or numerical errors that may be found throughout the content of the different sections of the website will not be considered misleading advertisement. INSERHOTEL, S.L will correct it once it has proof of the error.

c) INSERHOTEL, S.L agrees not to send commercial communications, without having previously obtained the consent of the owner of the data for it and without identifying them as such, in accordance with the provisions of Law 34/2002 on Services of the Information Society and electronic commerce. If you wish to stop receiving publicity about our services and offers, please send an e-mail to the following address, with the subject: cancel commercial information.

d) INSERHOTEL, S.L. will not be responsible for the damages and losses produced or that may occur, whatever their nature, arising from the use of information, the matters contained in this WEB site and of the programs that it incorporates.


The source code, the images, the graphic designs, as well as the information and the contents that are collected in are property of INSERHOTEL, S.L.
INSERHOTEL, S.L. authorizes the USER to use, view, print, download and store the contents inserted in the website exclusively for personal, private and non-profit use. It is totally forbidden its reproduction, distribution, transformation without the pertinent authorization of INSERHOTEL, S.L.

If you do not wish to authorize the processing of your personal data, please contact us at the following email:

With the approval of the new Spanish Reglamento General de Protección de Datos -General Regulation of Data Protection- (hereinafter RGPD) INSERHOTEL, S.L. has reviewed and adapted all procedures in order to comply with the requirements established by the new data protection regulations based on the object, means and principles set forth in the RGPD, as explained below:


Identity: Inserhotel, S.L. with N.I.F. B38396933
Mailing address: Av. Richard J. Yeoward, No. 1, 38400, Puerto de la Cruz, Santa Cruz de Tenerife.
Phone: 922381400
E-Mail: Indicate electronic mail for the purposes of this clause.
Web address:

Processing of personal data of customers.
By voluntarily providing your personal data, you authorize us to have them included in a file for the following purpose and legitimacy, as detailed below:
1. Referral of information about offers and promotions about services and products.
2. Referral of NON-commercial information related to our services and products.
Inserhotel, S.L. (Hotel Botánico) will develop commercial actions to provide you with offers of its services and products that may be of great interest. The legitimacy to remit the referred commercial communications will be the consent of the affected party, which may be revoked at any time.

Regarding the communication of the data, it is expressly informed that the personal information collected will not be communicated to third parties.

There will be no international transfers to third countries of your personal data.

1. Access
2. Rectification.
3. Suppression “right to be forgotten”.
4. Limitation of the treatment.
5. Data transfer.
6. Objection to treatment.
7. Revocation of the consent granted and claim before the Spanish Agency for Data Protection.

The exercise of the aforementioned rights can be carried out under the following email address: by attaching a copy of your ID or passport, as these are very personal rights.
Those affected can unsubscribe at any time simply by sending an email to the following address:
Once the contractual relationship is finalized, the personal data collected will remain blocked, preventing its treatment and will only be used to address the possible liabilities that may arise from the relationship established during the prescription period. Once the aforementioned period has elapsed, the data initially collected will be deleted.
INSERHOTEL, S.L also informs you that the relevant technical and IT security measures have been adopted in order to ensure the complete confidentiality and integrity of the data of those affected. You are also informed that you have proceeded to formalize with all the service providers that may have access to the information provided or to the premises where all the treatment manager contracts are located, which cover all the obligations established in the regulations for the protection of data currently in force, being expanded with the news regulated in RGPD.

INSERHOTEL, S.L. informs you that its website does use cookies.